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Service outage in multiple regions

Oct 29, 2025 at 4:32pm UTC
Affected services
Authorization Service
Scan Service
Background Check Service
Face Match and Face Search Service
Face Liveness+Matching Service
Info Service
No-code KYC Backend
Customer Portal

Resolved
Oct 29, 2025 at 9:56pm UTC

Microsoft reported that the recovery has started and our monitoring platform is reporting that all services are now operational.

We will continue to observe the situation over the coming hours.

Created
Oct 29, 2025 at 4:32pm UTC

Impact Statement:
Starting around 16:00 UTC, Azure began experiencing maior global outages. As a result, our services are also affected. We are closely monitoring the situation and will provide updates as soon as new information becomes available.

You can follow Azure status updates at: https://status.azure.com/en-gb/status/