Web SDK Outage
Resolved
Jun 18, 2024 at 7:39pm UTC
Full service restored
Affected services
Face Liveness+Matching Service
Updated
Jun 18, 2024 at 6:45pm UTC
Service restoration began.
Affected services
Face Liveness+Matching Service
Updated
Jun 18, 2024 at 5:50pm UTC
Identification of the root cause. Requested new licence key from the Vendor
Affected services
Face Liveness+Matching Service
Updated
Jun 18, 2024 at 12:04pm UTC
The incident was escalated to the Engineering team. Despite thorough investigation, the team could not identify any problems, as all systems were operational and monitoring did not indicate any issues. The team continued their investigation.
Affected services
Face Liveness+Matching Service
Created
Jun 18, 2024 at 12:33am UTC
The web SDK outage was reported by one customer through uqudo support portal
Affected services
Face Liveness+Matching Service