Web SDK Outage
Resolved
Jun 18 at 08:39pm BST
Full service restored
Affected services
Face Liveness+Matching Service
Updated
Jun 18 at 07:45pm BST
Service restoration began.
Affected services
Face Liveness+Matching Service
Updated
Jun 18 at 06:50pm BST
Identification of the root cause. Requested new licence key from the Vendor
Affected services
Face Liveness+Matching Service
Updated
Jun 18 at 01:04pm BST
The incident was escalated to the Engineering team. Despite thorough investigation, the team could not identify any problems, as all systems were operational and monitoring did not indicate any issues. The team continued their investigation.
Affected services
Face Liveness+Matching Service
Created
Jun 18 at 01:33am BST
The web SDK outage was reported by one customer through uqudo support portal
Affected services
Face Liveness+Matching Service